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Store Policies

Sources and Quality Control

We pride ourselves in sourcing out quality coffee worldwide and ensure that all aspects of our coffee are traceable throughout the supply chain. We also conduct quality assessments and record all data of all coffee that we receive prior to production, which includes the following:

  • Moisture analysis

  • Defect analysis

  • Flavor analysis

  • Archive samples references

 

We conduct a second quality assessment of each final product to ensure that no foreign defects have been introduced prior to delivering the coffee to your door.

All our coffee are roasted and packed in Australia with 100% imported green bean.

 

Shipping

 

Shipping Costs:

$5.00 - $8.00: Orders below $50.

FREE: Orders over $50.

Shipping services:

We are based in Sydney and we use Auspost for our deliveries with email tracking.

Domestic - We deliver to anywhere within Australia!

International - Unfortunately, we currently do not deliver outside of Australia.

Delivery Period:

We send out your freshly roasted coffee on the next business day after your order has been processed. The team always assesses and ensures the quality of the coffee prior to packing and despatch.

 

We are based in Sydney and you should receive your coffee within 2 - 5 business days, depending on your location.

Payment Options

 

We accept payments from the following:

  • Credit Cards

  • Paypal

Returns & Refunds

 

Aqua Moon Coffee Roasters does not offer a refund of any sort, so please ensure that you double check your order before processing any payment. We take full responsibilities and will arrange replacements of the product if any of the following descriptions are matched: 

Damaged Product:

If the product was damaged upon delivery, please send a photo of the damaged product to the below email address and we will arrange a replacement upon reviewing it:

admin@aquamooncoffeeroasters.com

  • House Blend Replacements:

A replacement will be arranged for delivery once the email, attached with a damaged product photo, has been reviewed.

  • Single Origin Replacements:

A replacement will be arranged for delivery once the email, attached with a damaged product photo, has been reviewed.

Please note that if your replacement product is a Single Origin, you might receive a different Single Origin as the Single Origin is on an ongoing rotation.

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